Privacy Policy

Delegance Brokerage

Email: support@delegancebrokerage.com

Effective Date: January 1, 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, job title, and business contact details
• Company Information: Business name, structure, industry, size, addresses, and financial information
• Insurance Documents: Policy documents, certificates, and related insurance materials you upload
• Usage Data: Information about how you use our platform, including pages visited and features used
• Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our insurance brokerage services
• Process and analyze your insurance documents using AI technology
• Generate personalized insurance recommendations and risk assessments
• Communicate with you about our services, including policy updates and recommendations
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address technical issues and security threats

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Insurance Carriers: With insurance companies to obtain quotes and bind coverage
• Service Providers: With third-party vendors who assist in providing our services
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Insurance-related documents may be retained for extended periods as required by insurance regulations and industry standards.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

7. AI and Automated Processing

We use artificial intelligence and automated systems to analyze your insurance documents and generate recommendations. These systems are designed to assist our human experts and improve service efficiency. You have the right to request human review of any automated decisions that significantly affect you.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at support@delegancebrokerage.com. We will respond to verifiable requests within 45 days.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority. Our lawful basis for processing your data is primarily contractual necessity (to provide our services) and legitimate interests (to improve our services and communicate with you).

14. Service Providers and Sub-processors

We use trusted third-party service providers to help deliver our services:

• Cloud Infrastructure: Amazon Web Services (AWS) for hosting, storage, and document processing (Textract OCR)
• Database & Authentication: Supabase for data management and user authentication
• AI Document Analysis: OpenAI for intelligent document analysis and recommendations. We also maintain a proprietary in-house language model that processes certain data locally and may be made available to enterprise clients seeking enhanced data residency controls.
• AI Embeddings: Voyage AI for semantic search and document understanding
• Vector Search: Weaviate for advanced document search and retrieval
• Email Services: Resend for transactional and notification emails

All service providers are contractually bound to protect your data and use it only for the purposes we specify. We conduct due diligence on all providers to ensure they meet our security and privacy standards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Delegance Brokerage

Email: support@delegancebrokerage.com

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